# Intermittent Inbound SMS and MMS Delivery failures towards US and Canada

- Provider: [Plivo](https://down.guide/plivo)
- Level: confirmed
- Impact: Degraded
- lasted 6d 12h
- started 2025-02-21 19:14 UTC
- Longcode SMS, USA & Canada, MMS, USA & Canada
- ca, us
- id: DWN-1b01049521
- Official page: https://stspg.io/3362r108s4gg

## Updates from Plivo
### 2025-02-21 19:14 UTC: investigating
Dear Valued Customer,
We are currently experiencing intermittent issues affecting inbound SMS and MMS delivery to the US and Canada. All other services remain fully operational.
Our team is actively investigating and working to resolve this issue as soon as possible.
Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us

### 2025-02-22 07:21 UTC: investigating
We are continuing to investigate this issue.

### 2025-02-25 05:46 UTC: investigating
We are continuing to investigate this issue.

### 2025-02-28 08:06 UTC: resolved
This incident has been resolved.

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