# Intermittent Outbound PSTN Call Failures in South America

- Provider: [Plivo](https://down.guide/plivo)
- Level: confirmed
- Impact: Degraded
- lasted 2h 24m
- started 2025-05-07 10:25 UTC
- SIP Trunking, South America
- latam, us
- id: DWN-26be3435d5
- Official page: https://stspg.io/rhvhj127dmjv

## Updates from Plivo
### 2025-05-07 10:25 UTC: investigating
Dear Valued Customer, 
One of our carriers are currently experiencing intermittent call failures impacting outbound PSTN calls towards South America. All other services remain fully operational. Our engineers are actively working to resolve the issue and restore service.
If you have any questions, please contact Plivo Support.
Support portal: https://support.plivo.com/hc/en-us

### 2025-05-07 12:18 UTC: monitoring
Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

### 2025-05-07 12:49 UTC: resolved
This incident has been resolved.

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