# Delivery delays on Inbound/Outbound SMS towards phone numbers in US

- Provider: [Plivo](https://down.guide/plivo)
- Level: confirmed
- Impact: Degraded
- lasted 14h 40m
- started 2025-04-22 15:25 UTC
- Shortcode SMS, USA & Canada, Toll-free SMS, USA & Canada
- ca, us
- id: DWN-307432e204
- Official page: https://stspg.io/wt7qh9h0yncc

## Updates from Plivo
### 2025-04-22 15:25 UTC: investigating
Dear Valued Customer,
Our carrier partner is currently observing Inbound/Outbound SMS delivery delays towards phone numbers in the US. 
All other services are operating normally.
We are actively working with our carrier to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us

### 2025-04-22 15:45 UTC: monitoring
Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

### 2025-04-23 06:05 UTC: resolved
This incident has been resolved.

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