# Delay in processing 10DLC Campaign requests

- Provider: [Plivo](https://down.guide/plivo)
- Level: confirmed
- Impact: Degraded
- lasted 11h 47m
- started 2025-02-18 17:42 UTC
- Longcode SMS, USA & Canada
- ca, us
- id: DWN-44bfbb203a
- Official page: https://stspg.io/82xh8mzhvplb

## Updates from Plivo
### 2025-02-18 17:42 UTC: investigating
Dear Valued Customer,
One of our carrier partners is currently experiencing delays in provisioning new campaigns. This may impact new 10DLC campaign registrations, which may cause issues when linking numbers to your 10DLC campaign. Please note that existing campaigns will not be affected.
We are actively working with our carrier partner to resolve this issue as quickly as possible.
If you have any questions, please contact Plivo Support.
Support portal: https://support.plivo.com/hc/en-us
#86841

### 2025-02-19 05:29 UTC: resolved
This incident has been resolved.

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