# Outbound call failures in India region for 160 series

- Provider: [Plivo](https://down.guide/plivo)
- Level: confirmed
- Impact: Major outage
- lasted 4h 21m
- started 2026-02-05 08:39 UTC
- PSTN Calls
- in
- id: DWN-47e54749cf
- Official page: https://stspg.io/lzw2dy7hr00t

## Updates from Plivo
### 2026-02-05 08:39 UTC: investigating
Dear Valued Customer,
We are observing outbound call failures in the India region. Calls originating from 160 Caller IDs are impacted. All other services are operating normally.
Our engineers are actively working to resolve the issue and restore service.

### 2026-02-05 09:31 UTC: monitoring
The carrier has implemented a fix. Calls are working as expected. We are currently monitoring.

### 2026-02-05 09:46 UTC: identified
We are observing outbound call failures in the India region. Calls originating from 160 Caller IDs are impacted. We are currently investigating.

### 2026-02-05 13:01 UTC: resolved
This incident has been resolved.

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