# Outbound Call Failures

- Provider: [Plivo](https://down.guide/plivo)
- Level: confirmed
- Impact: Degraded
- lasted 2h 49m
- started 2026-07-02 13:40 UTC
- REST APIs and XML, PSTN Calls, Client Calls (Browser & Mobile) +8
- us
- id: DWN-af0130dc92
- Official page: https://stspg.io/b66mcv5kc2hk

## Updates from Plivo
### 2026-07-02 13:40 UTC: investigating
Dear Valued Customer,
We are currently experiencing a full outbound call outage. Our team is actively engaged and working to identify the root cause and restore service as quickly as possible.
We will share our next update within 30 minutes, or sooner if there is a material change.
For urgent concerns, please contact Plivo Support: https://support.plivo.com/hc/en-us

### 2026-07-02 13:45 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-07-02 16:29 UTC: resolved
This incident has been resolved.

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