# Intermittent SMS & MMS failure

- Provider: [Plivo](https://down.guide/plivo)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2025-05-20 07:30 UTC
- us
- id: DWN-c36f4e8798
- Official page: https://stspg.io/tqq8n03dkbwc

## Updates from Plivo
### 2025-05-20 07:30 UTC: resolved
Dear Valued Customer,
We recently experienced intermittent SMS and MMS failures.
Our engineering and operations teams promptly investigated and resolved the issue. The root cause was identified, and corrective actions have been implemented to prevent recurrence.
Incident Start Time: 20th May 2025 07:30 UTC
Incident End Time: 20th May 2025 07:50 UTC
If you have any questions or concerns regarding this incident, please contact Plivo Support.
Support portal: https://support.plivo.com/hc/en-us

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