# Intermittent Call failures towards India

- Provider: [Plivo](https://down.guide/plivo)
- Level: confirmed
- Impact: Operational
- lasted 3h 10m
- started 2026-07-20 06:05 UTC
- REST APIs and XML, PSTN Calls
- in
- id: DWN-c5af7ec4c4
- Official page: https://stspg.io/5cppzzlnskct

## Updates from Plivo
### 2026-07-20 06:05 UTC: investigating
Dear Valued Customers,
We are currently observing intermittent call failures affecting both inbound and outbound calls to India.
Our team is actively working with our carrier partner to identify the root cause and restore service as quickly as possible.
We will provide our next update within the next 30 minutes.

### 2026-07-20 06:15 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-07-20 09:15 UTC: resolved
This incident has been resolved.

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