# Failures to retrieve CDRs in India Region

- Provider: [Plivo](https://down.guide/plivo)
- Level: confirmed
- Impact: Degraded
- lasted 28m
- started 2026-02-09 12:25 UTC
- Recordings, CDR (Call Detail Records)
- in, us
- id: DWN-ca94292125
- Official page: https://stspg.io/8rzb3sq13lyb

## Updates from Plivo
### 2026-02-09 12:25 UTC: investigating
Dear Valued Customer,
We are observing failures to retrieve CDR and recordings. All other services are operating normally.
Our engineers are actively working to resolve the issue and restore service.
Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us

### 2026-02-09 12:26 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-02-09 12:52 UTC: resolved
This incident has been resolved.

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