# Elevated Call Failure Rate on 9180 Number Series(India Region)

- Provider: [Plivo](https://down.guide/plivo)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2026-06-06 13:00 UTC
- in
- id: DWN-d07524a0fc
- Official page: https://stspg.io/y3cj487jygqr

## Updates from Plivo
### 2026-06-06 13:00 UTC: resolved
Incident Summary — Elevated Call Failure Rate on 9180 Number Series. Specific number series of 9180 were impacted for outbound calls.
Incident Window:
 5th June 2026, 6:30 PM IST — 6th June 11:30 AM IST
Impact:
Outbound calls to the 9180 number series were affected throughout the incident window. The failure rate reached approximately 34% at peak. Other number series and carrier paths were unaffected. The issue appeared to partially ease during low-traffic overnight hours but fully reasserted when business-hours call volumes resumed on the morning of 6 June. 
Resolution:
Once issue was detected engineering team analysed the issue and resolved by replacing affected routing infrastructure. Issue was resolved by 6th June 11:30 AM.

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