# Intermittent Call failures in India Region

- Provider: [Plivo](https://down.guide/plivo)
- Level: confirmed
- Impact: Degraded
- lasted 15m
- started 2025-07-31 14:24 UTC
- PSTN Calls
- in, us
- id: DWN-d11998da5f
- Official page: https://stspg.io/llb502xvf8m5

## Updates from Plivo
### 2025-07-31 14:24 UTC: investigating
Dear Valued Customer,
We are observing partial/intermittent Call failures in the India region . Calls originating from International Caller IDs towards India were not affected. All other services are operating normally.
Our engineers are actively working to resolve the issue and restore service.
Incident Start Time: 31st July 2025 06:25 IST
Incident End Time: 31st July 2025 07:25 IST
Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us

### 2025-07-31 14:33 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2025-07-31 14:39 UTC: resolved
This incident has been resolved.

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