# Intermittent SMS failure towards India

- Provider: [Plivo](https://down.guide/plivo)
- Level: confirmed
- Impact: Degraded
- lasted 12h 7m
- started 2025-05-11 19:24 UTC
- in, us
- id: DWN-d69097ccef
- Official page: https://stspg.io/1yztjmd3ccqt

## Updates from Plivo
### 2025-05-11 19:24 UTC: investigating
Dear Valued Customer,
We are currently experiencing a disruption with one of our carrier partners, which is impacting message delivery to India. Our engineering and operations teams are actively working with the carrier to identify the root cause and resolve the issue as quickly as possible.
If you have any questions, please get in touch with Plivo Support.
Support portal: https://support.plivo.com/hc/en-us

### 2025-05-12 07:30 UTC: resolved
This incident has been resolved.

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