# Voice calls are impacted due to infrastructure issue in US region.

- Provider: [Plivo](https://down.guide/plivo)
- Level: confirmed
- Impact: Degraded
- lasted 1h
- started 2026-02-09 14:59 UTC
- SIP Trunking, PSTN Calls, Client Calls (Browser & Mobile)
- us
- id: DWN-daeb8efb95
- Official page: https://stspg.io/h1q72fnhj5ml

## Updates from Plivo
### 2026-02-09 14:59 UTC: investigating
Please be advised that voice calls in the US region are currently being impacted by an infrastructure issue.
We are investigating the matter alongside our infrastructure partner to resolve this as quickly as possible. We will provide further updates as they become available.

### 2026-02-09 15:14 UTC: investigating
We are continuing to investigate this issue.

### 2026-02-09 15:41 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-02-09 15:59 UTC: resolved
This incident has been resolved.

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