# Intermittent Call failures in the Mumbai region

- Provider: [Plivo](https://down.guide/plivo)
- Level: confirmed
- Impact: Degraded
- lasted 22h 4m
- started 2025-05-13 14:41 UTC
- PSTN Calls
- apac, in, us
- id: DWN-fc4ca315e0
- Official page: https://stspg.io/pkr9zq8qwjxq

## Updates from Plivo
### 2025-05-13 14:41 UTC: investigating
Dear Valued Customer,
We observed partial/intermittent Call failures in the India region towards Mumbai phone numbers. Calls originating from International Caller IDs towards India were not affected. All other services are operating normally.
We're actively working with our carrier partner to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us

### 2025-05-13 15:59 UTC: monitoring
We will continue to monitor the situation and provide another update as soon as possible.

### 2025-05-14 12:45 UTC: resolved
This incident has been resolved.

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