# Increase in Accelerate cold start time

- Provider: [Prisma Data Platform](https://down.guide/prisma)
- Level: confirmed
- Impact: Degraded
- lasted 11h 2m
- started 2026-04-01 22:15 UTC
- Prisma Postgres, Prisma Accelerate
- eu, us
- id: DWN-00accd3d6c
- Official page: https://stspg.io/nn4tk75c0gyt

## Updates from Prisma Data Platform
### 2026-04-01 22:15 UTC: investigating
Description: We are investigating an issue where Accelerate cold starts have increased.
Affected users: US East
Root cause: Currently unknown
Workarounds: For Prisma Postgres users we recommend Direct TCP with connection pooling enabled.

### 2026-04-01 23:36 UTC: investigating
We are continuing to investigate the issue.
Affected users: US East, AP Northeast, AP Southeast, US West, EU Central
Root cause: Currently unknown
Workarounds: For Prisma Postgres users we recommend Direct TCP with connection pooling enabled.

### 2026-04-02 00:57 UTC: identified
We've isolated the root cause to an issue within Durable Objects. Cloudflare have an active status page.
We're investigating mitigation options.

### 2026-04-02 02:56 UTC: identified
We are awaiting an update from Cloudflare.
As the incident persists, we recommend not deploying new versions of your schema until the incident is resolved to avoid requesting a new Query Engine and encountering a cold start.
Workarounds: For Prisma Postgres users we still recommend Direct TCP with connection pooling enabled.

### 2026-04-02 05:43 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-04-02 09:17 UTC: resolved
The incident has been resolved.

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