# Accelerate partial disruption affecting new query engine starts

- Provider: [Prisma Data Platform](https://down.guide/prisma)
- Level: confirmed
- Impact: Partial outage
- lasted 29m
- started 2025-01-03 14:56 UTC
- Prisma Accelerate
- id: DWN-0bf051d23d
- Official page: https://stspg.io/h283f36wy64m

## Updates from Prisma Data Platform
### 2025-01-03 14:56 UTC: identified
Description: We have identified an issue affecting allocation of new query engines caused by an incident with an upstream service provider. 
Affected users: users allocating new query engines due to normal activity
Root cause: upstream service provider incident
Workarounds: none identified

### 2025-01-03 15:08 UTC: monitoring
The upstream service provider incident has been resolved and we are no longer observing errors impacting Accelerate. We will continue to monitor for any further impact.

### 2025-01-03 15:25 UTC: resolved
This incident has been resolved.

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