# Degraded service for Accelerate cold starts

- Provider: [Prisma Data Platform](https://down.guide/prisma)
- Level: confirmed
- Impact: Degraded
- lasted 1h
- started 2026-07-31 12:27 UTC
- Prisma Accelerate
- id: DWN-0f58b018d3
- Official page: https://stspg.io/knfl6t071gmp

## Updates from Prisma Data Platform
### 2026-07-31 12:27 UTC: investigating
We are investigating an upstream service provider incident impacting Accelerate cold starts in all regions.
Impact: Allocations of new query engines may be delayed or fail.
Root cause: Accelerate is receiving degraded responses from Cloudflare's DNS API.
Workarounds: TCP connections for Prisma Postgres databases are unaffected.

### 2026-07-31 13:27 UTC: resolved
Responses from Cloudflare's API have returned to nominal behavior and Accelerate has recovered.

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