# Accelerate degraded operation

- Provider: [Prisma Data Platform](https://down.guide/prisma)
- Level: confirmed
- Impact: Partial outage
- lasted 34m
- started 2026-02-04 18:25 UTC
- Prisma Accelerate
- id: DWN-169248d7e4
- Official page: https://stspg.io/lfwnjyjv41x2

## Updates from Prisma Data Platform
### 2026-02-04 18:25 UTC: identified
Accelerate customers may experience errors when new query engine instances are provisioned caused by active upstream service provider incident. We're working to monitor the situation and apply mitigations.

### 2026-02-04 18:47 UTC: monitoring
Mitigations have been applied and we are observing healthy traffic through Accelerate. We are continuing to monitor.

### 2026-02-04 18:59 UTC: resolved
This incident has been resolved.

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