# Accelerate is unable to provision new query engines in EU Central (1)

- Provider: [Prisma Data Platform](https://down.guide/prisma)
- Level: confirmed
- Impact: Degraded
- lasted 18m
- started 2025-05-21 09:29 UTC
- Prisma Accelerate
- eu, eu-central-1
- id: DWN-2cda0cb7b4
- Official page: https://stspg.io/hk81mjtdxjvz

## Updates from Prisma Data Platform
### 2025-05-21 09:29 UTC: identified
Description: We identified an upstream infrastructure provider issue affecting the eu-central-1 region. Accelerate experienced issues provisioning resources for new query engine instances.
Affected users: Users provisioning new Accelerate query engines in the eu-central-1 region.
Root cause: Upstream infrastructure provider
Workarounds: None identified

### 2025-05-21 09:47 UTC: resolved
The upstream infrastructure provider issue has resolved and Accelerate is provisioning new query engines successfully.

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