# Accelerate is unable to provision new query engines in eu-central-1

- Provider: [Prisma Data Platform](https://down.guide/prisma)
- Level: confirmed
- Impact: Degraded
- lasted 2h 50m
- started 2025-09-19 08:15 UTC
- Prisma Accelerate
- eu, eu-central-1
- id: DWN-3898402b4a
- Official page: https://stspg.io/2bckxntq8rz0

## Updates from Prisma Data Platform
### 2025-09-19 08:15 UTC: identified
Description: We identified an upstream infrastructure provider issue affecting the eu-central-1 region. Accelerate experienced issues provisioning resources for new query engine instances.
Affected users: Users provisioning new Accelerate query engines in the eu-central-1 region.
Root cause: Upstream infrastructure provider
Workarounds: None identified

### 2025-09-19 08:52 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2025-09-19 11:05 UTC: resolved
This incident has been resolved.

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