# Intermittent connection failures from Accelerate to Prisma Postgres databases in US East

- Provider: [Prisma Data Platform](https://down.guide/prisma)
- Level: confirmed
- Impact: Degraded
- lasted 6h 52m
- started 2025-11-13 10:09 UTC
- Prisma Postgres, Prisma Accelerate
- us
- id: DWN-4a730a26cf
- Official page: https://stspg.io/7ksbfycz3kd5

## Updates from Prisma Data Platform
### 2025-11-13 10:09 UTC: investigating
We are currently investigating this issue.

### 2025-11-13 14:02 UTC: identified
We have identified degraded network connectivity between two upstream providers. We have reached out to the providers for a resolution.

### 2025-11-13 15:39 UTC: monitoring
Network connectivity between the upstream providers appears to be improving. We are continuing to monitor the issue.

### 2025-11-13 16:11 UTC: monitoring
Network connectivity appears to have returned to nominal performance. We are continuing to monitor.

### 2025-11-13 17:01 UTC: resolved
This incident has been resolved.

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