# Prisma Postgres connection issues in US East region

- Provider: [Prisma Data Platform](https://down.guide/prisma)
- Level: confirmed
- Impact: Degraded
- lasted 1h 49m
- started 2025-10-08 14:18 UTC
- Prisma Postgres
- us
- id: DWN-5da32ed2c5
- Official page: https://stspg.io/dsnmsk9h02nl

## Updates from Prisma Data Platform
### 2025-10-08 14:18 UTC: investigating
Description: We are currently investigating Prisma Postgres connection issues in US East.
Affected users: Users connecting from applications running in US East.
Root cause: Currently unknown
Workarounds: None identified

### 2025-10-08 14:34 UTC: monitoring
Description: We've identified an issue in the proxies running on US East hosts and have applied a mitigation.
Affected users: Users connecting from applications running in US East.
Root cause: disruption to proxy services in US East region
Workarounds: None identified

### 2025-10-08 16:07 UTC: resolved
We identified and resolved an issue that caused new TCP connections from the US East region to fail, while existing connections continued to function normally. As a result, only a subset of users in the region were affected.
The root cause has been identified, and a mitigation is currently in place while we implement a permanent fix.

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