# Accelerate elevated 500 responses

- Provider: [Prisma Data Platform](https://down.guide/prisma)
- Level: confirmed
- Impact: Partial outage
- lasted 3h 6m
- started 2025-02-12 14:19 UTC
- Prisma Studio, Prisma Accelerate
- id: DWN-676678c598
- Official page: https://stspg.io/t8gz46qyc7rh

## Updates from Prisma Data Platform
### 2025-02-12 14:19 UTC: investigating
Description: We are investigating an increase in 500 responses from Accelerate for some environments.
Affected users: Currently unknown
Root cause: Currently unknown
Workarounds: None identified

### 2025-02-12 15:16 UTC: investigating
We are continuing to investigate this issue.

### 2025-02-12 15:26 UTC: monitoring
We're experiencing issues with an upstream cloud service provider which we're actively investigating. We'll be monitoring the affected components while we find the root cause.

### 2025-02-12 17:25 UTC: monitoring
We are continuing to monitor for any further issues.

### 2025-02-12 17:26 UTC: resolved
This incident has been resolved.

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