# Prisma Console is experiencing a partial outage

- Provider: [Prisma Data Platform](https://down.guide/prisma)
- Level: confirmed
- Impact: Partial outage
- lasted 26m
- started 2025-12-05 09:03 UTC
- Prisma Postgres, Prisma Console, Prisma Accelerate
- id: DWN-70d1d4cf26
- Official page: https://stspg.io/v78h4t1kfhdb

## Updates from Prisma Data Platform
### 2025-12-05 09:03 UTC: investigating
An upstream infra provider is experiencing issues which is impacting our services. We are monitoring the situation.

### 2025-12-05 09:12 UTC: investigating
Description: An upstream provider, Cloudflare, is experiencing an outage of critical services. The following services are impacted:
Accelerate: Users are unable to connect to their database via Accelerate
Console: Console is unavailable and returns a 500 error page.
Prisma Postgres: Direct TCP is unaffected, users querying via Accelerate will be unable to to connection.
Affected users: All users
Root cause: Upstream infrastructure provider
Workarounds: Please use direct TCP when connecting to your Prisma Postgres database.

### 2025-12-05 09:15 UTC: monitoring
A fix has been deployed by Cloudflare and our all services appear to have come back online. We're continuing to monitor.

### 2025-12-05 09:17 UTC: monitoring
We are continuing to monitor for any further issues.

### 2025-12-05 09:28 UTC: resolved
This incident has been resolved.

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