# Possible Network Degradation for European Region

- Provider: [Prisma Data Platform](https://down.guide/prisma)
- Level: confirmed
- Impact: Degraded
- lasted 7h 56m
- started 2025-08-04 10:47 UTC
- Prisma Postgres, Prisma Console, Prisma Accelerate
- eu
- id: DWN-8061dcc668
- Official page: https://stspg.io/jvppgsl3h9td

## Updates from Prisma Data Platform
### 2025-08-04 10:47 UTC: investigating
Investigating increased error rates due to network degradation of a upstream provider

### 2025-08-04 11:17 UTC: investigating
The upstream provider has identified the issue and are implementing a fix. We are monitoring the situation closely.

### 2025-08-04 11:26 UTC: investigating
Upstream provider is continuing work on a fix. Impacted region appears to be restricted around the Frankfurt data centre.

### 2025-08-04 12:11 UTC: investigating
Upstream provider has mitigated the current impact and continues to work on a fix.

### 2025-08-04 13:51 UTC: monitoring
We continue to monitor the situation.

### 2025-08-04 18:43 UTC: resolved
This incident has been resolved.

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