# Accelerate elevated 500 responses in eu-west-3

- Provider: [Prisma Data Platform](https://down.guide/prisma)
- Level: confirmed
- Impact: Degraded
- lasted 31m
- started 2025-04-03 14:14 UTC
- Prisma Postgres, Prisma Console, Prisma Accelerate +1
- eu, eu-west-3
- id: DWN-8253879541
- Official page: https://stspg.io/z3fm6zcb7z2x

## Updates from Prisma Data Platform
### 2025-04-03 14:14 UTC: identified
Description: Accelerate is observing elevated 500 responses in eu-west-3 caused by an upstream provider service degradation. We are continuing to monitor the impact.
Affected users: Accelerate usage in eu-west-3 
Root cause: infrastructure provider degradation 
Workarounds: None identified

### 2025-04-03 14:35 UTC: monitoring
We are no longer observing elevated 500 responses and continuing to monitor.

### 2025-04-03 14:45 UTC: resolved
We are continue to observe successful responses in all regions.

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