- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Prisma Postgres, Prisma Accelerate
- Regions
- us
What to do
Check whether you use Prisma Data Platform Prisma Postgres, Prisma Accelerate in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 45m it lasted.
Anything that failed between 2025-08-21 18:13 UTC and 2025-08-21 19:58 UTC may need a replay.Subscribe to Prisma Data Platform's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=prisma works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Prisma Data Platform 4
- identified
Description: Users of Accelerate and PPg may be experiencing network issues. This is related to an upstream provider experiencing an ongoing network incident. We're investigating potential workaround to the issue. Affected users: US East Root cause: Upstream provider Workarounds: Investigating
provider
- identified
The cause has been identified and a fix is being implemented by our upstream provider.
provider
- monitoring
Error rates have dropped and we have updated the status to monitoring while we await more feedback from our upstream provider.
provider
- resolved
The upstream provider has identified and fixed the issue. We have seen normal operations for the past 30 min. We'll continue monitoring.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-8c420de2dc
Is Prisma Data Platform still down?
No, this incident was resolved 2025-08-21 19:58 UTC. For Prisma Data Platform's live state, see https://down.guide/prisma.
How long did it last?
1h 45m, from 2025-08-21 18:13 UTC to 2025-08-21 19:58 UTC, by the times Prisma Data Platform posted.
What was affected?
Prisma Data Platform named Prisma Postgres, Prisma Accelerate in us.
What caused it?
Prisma Data Platform hasn't published a root cause. If it does, it shows here.
Where does this come from?
Prisma Data Platform's official status page, https://www.prisma-status.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.