# Intermittent network issues in US East

- Provider: [Prisma Data Platform](https://down.guide/prisma)
- Level: confirmed
- Impact: Partial outage
- lasted 1h 45m
- started 2025-08-21 18:13 UTC
- Prisma Postgres, Prisma Accelerate
- us
- id: DWN-8c420de2dc
- Official page: https://stspg.io/vx02n1vkb9kz

## Updates from Prisma Data Platform
### 2025-08-21 18:13 UTC: identified
Description: Users of Accelerate and PPg may be experiencing network issues. This is related to an upstream provider experiencing an ongoing network incident. We're investigating potential workaround to the issue.
Affected users: US East
Root cause: Upstream provider
Workarounds: Investigating

### 2025-08-21 18:43 UTC: identified
The cause has been identified and a fix is being implemented by our upstream provider.

### 2025-08-21 19:35 UTC: monitoring
Error rates have dropped and we have updated the status to monitoring while we await more feedback from our upstream provider.

### 2025-08-21 19:58 UTC: resolved
The upstream provider has identified and fixed the issue. We have seen normal operations for the past 30 min. We'll continue monitoring.

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