- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Prisma Accelerate
- Regions
- eu, eu-central-1
- Down Index
- 38of 100
What to do
Check whether you use Prisma Data Platform Prisma Accelerate in eu, eu-central-1. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 3h 51m it lasted.
Anything that failed between 2026-07-17 13:03 UTC and 2026-07-17 16:54 UTC may need a replay.Subscribe to Prisma Data Platform's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=prisma works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Prisma Data Platform 4
- investigating
Description: We are investigating an upstream service provider incident impacting Accelerate service in the eu-central-1 region. Affected users: allocations of new query engines in eu-central-1 Root cause: upstream service provider disruption Workarounds: none
provider
- investigating
We have applied mitigations to narrow the impact. We are continuing work toward a full mitigation.
provider
- monitoring
We are no longer observing impact of this incident and traffic has returned to normal. We will continue to monitor until the upstream service provider closes their incident.
provider
- resolved
We are continuing to observe successful traffic from Accelerate. This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-974f7fa588
Is Prisma Data Platform still down?
No, this incident was resolved 2026-07-17 16:54 UTC. For Prisma Data Platform's live state, see https://down.guide/prisma.
How long did it last?
3h 51m, from 2026-07-17 13:03 UTC to 2026-07-17 16:54 UTC, by the times Prisma Data Platform posted.
What was affected?
Prisma Data Platform named Prisma Accelerate in eu, eu-central-1.
What caused it?
Prisma Data Platform hasn't published a root cause. If it does, it shows here.
Where does this come from?
Prisma Data Platform's official status page, https://www.prisma-status.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.