# Accelerate incident impacting the eu-central-1 region

- Provider: [Prisma Data Platform](https://down.guide/prisma)
- Level: confirmed
- Impact: Partial outage
- lasted 3h 51m
- started 2026-07-17 13:03 UTC
- Prisma Accelerate
- eu, eu-central-1
- id: DWN-974f7fa588
- Official page: https://stspg.io/4lq8c7s8xcjt

## Updates from Prisma Data Platform
### 2026-07-17 13:03 UTC: investigating
Description: We are investigating an upstream service provider incident impacting Accelerate service in the eu-central-1 region.
Affected users: allocations of new query engines in eu-central-1
Root cause: upstream service provider disruption
Workarounds: none

### 2026-07-17 15:13 UTC: investigating
We have applied mitigations to narrow the impact. We are continuing work toward a full mitigation.

### 2026-07-17 16:16 UTC: monitoring
We are no longer observing impact of this incident and traffic has returned to normal. We will continue to monitor until the upstream service provider closes their incident.

### 2026-07-17 16:54 UTC: resolved
We are continuing to observe successful traffic from Accelerate. This incident has been resolved.

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