- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Prisma Accelerate
- Regions
- us, us-east-1
- Down Index
- 39of 100
What to do
Check whether you use Prisma Data Platform Prisma Accelerate in us, us-east-1. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 5h 54m it lasted.
Anything that failed between 2025-10-20 15:19 UTC and 2025-10-20 21:13 UTC may need a replay.Subscribe to Prisma Data Platform's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=prisma works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Prisma Data Platform 3
- identified
Description: We identified an upstream infrastructure provider issue affecting the us-east-1 region. Accelerate is experiencing issues while provisioning resources for new query engine instances. We're working on mitigating and monitoring the situation and gathering more information from the upstream provider. Prisma Postgres direct TCP connections are unaffected.
provider
- monitoring
The upstream infrastructure provider has mitigated the issue and we're observing recovery. We'll keep monitoring the services status.
provider
- resolved
We're continuing to see healthy operation of services in us-east-1 region. This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-98589c6078
Is Prisma Data Platform still down?
No, this incident was resolved 2025-10-20 21:13 UTC. For Prisma Data Platform's live state, see https://down.guide/prisma.
How long did it last?
5h 54m, from 2025-10-20 15:19 UTC to 2025-10-20 21:13 UTC, by the times Prisma Data Platform posted.
What was affected?
Prisma Data Platform named Prisma Accelerate in us, us-east-1.
What caused it?
Prisma Data Platform hasn't published a root cause. If it does, it shows here.
Where does this come from?
Prisma Data Platform's official status page, https://www.prisma-status.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.