# Accelerate degraded operation in us-east-1 region

- Provider: [Prisma Data Platform](https://down.guide/prisma)
- Level: confirmed
- Impact: Partial outage
- lasted 5h 54m
- started 2025-10-20 15:19 UTC
- Prisma Accelerate
- us, us-east-1
- id: DWN-98589c6078
- Official page: https://stspg.io/9jvsz7qchv78

## Updates from Prisma Data Platform
### 2025-10-20 15:19 UTC: identified
Description: We identified an upstream infrastructure provider issue affecting the us-east-1 region. Accelerate is experiencing issues while provisioning resources for new query engine instances. 
We're working on mitigating and monitoring the situation and gathering more information from the upstream provider.
Prisma Postgres direct TCP connections are unaffected.

### 2025-10-20 20:20 UTC: monitoring
The upstream infrastructure provider has mitigated the issue and we're observing recovery. We'll keep monitoring the services status.

### 2025-10-20 21:13 UTC: resolved
We're continuing to see healthy operation of services in us-east-1 region. This incident has been resolved.

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