# Accelerate disruption affecting new query engine starts

- Provider: [Prisma Data Platform](https://down.guide/prisma)
- Level: confirmed
- Impact: Major outage
- lasted 32m
- started 2024-12-05 18:05 UTC
- Prisma Accelerate
- id: DWN-9e4b30bfa5
- Official page: https://stspg.io/l2pfxb9nphvh

## Updates from Prisma Data Platform
### 2024-12-05 18:05 UTC: investigating
Description: We are investigating an Accelerate disruption affecting the ability to start new query engines.
Affected users: Currently unknown
Root cause: Currently unknown
Workarounds: None identified

### 2024-12-05 18:14 UTC: identified
Description: We've identified an issue creating DNS entries with one of our service providers. The provider has now posted an active incident and is investigating.
Affected users: Accelerate users provisioning new query engine instances. Existing query engines will continue to operate.
Root cause: service provider
Workarounds: None identified

### 2024-12-05 18:19 UTC: monitoring
Description: The incident has been resolved with the service provider and we are seeing Accelerate traffic return to normal operation. We are continuing to monitor for any further impact.
Affected users: Accelerate users provisioning new query engine instances. Existing query engines will continue to operate.
Root cause: service provider
Workarounds: None identified

### 2024-12-05 18:37 UTC: resolved
This incident has been resolved.

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