# Accelerate: Increased Error Rate

- Provider: [Prisma Data Platform](https://down.guide/prisma)
- Level: confirmed
- Impact: Degraded
- lasted 11h 14m
- started 2025-03-10 08:12 UTC
- Prisma Postgres, Prisma Console, Prisma Accelerate
- us
- id: DWN-a8231c25f2
- Official page: https://stspg.io/918shm486z6r

## Updates from Prisma Data Platform
### 2025-03-10 08:12 UTC: identified
Description: We are investigating an increase in errors on accelerate.
Affected users: Some users in the US region.
Root cause: Our upstream cloud provider is experiencing latency on their storage service which is used to download Prisma ORM binaries.
Workarounds: We're currently investigating a workaround.

### 2025-03-10 13:17 UTC: monitoring
Description: We're seeing performance improve across all US users and are continuing to monitor the situation.
Affected users: Some users in the US region.
Root cause: We identified an underlying cloud provider as the root cause which affects multiple aspects of serving Accelerate requests.
Workarounds: We have implemented and deployed mitigations for each of the issues found.

### 2025-03-10 19:27 UTC: resolved
This incident has been resolved.

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