# Accelerate is unable to provision new query engines in eu-west-3

- Provider: [Prisma Data Platform](https://down.guide/prisma)
- Level: confirmed
- Impact: Partial outage
- lasted 2h 24m
- started 2026-09-01 06:52 UTC
- Prisma Accelerate
- eu, eu-west-3
- id: DWN-accfad83e1
- Official page: https://stspg.io/9q0bv7rp6fng

## Updates from Prisma Data Platform
### 2026-09-01 06:52 UTC: identified
Description: We have identified an upstream infrastructure provider capacity issue affecting the eu-west-3 region. Accelerate is experiencing intermittent issues provisioning resources for new query engine instances in this region. No other regions are impacted.
Affected users: Users provisioning new Accelerate query engines in the eu-west-3 region.
Root cause: Upstream infrastructure provider capacity
Workarounds: None identified

### 2026-09-01 08:15 UTC: monitoring
The capacity problems have subsided. We are monitoring the situation.

### 2026-09-01 08:34 UTC: identified
Description: We have identified an upstream infrastructure provider capacity issue affecting the eu-west-3 region. Accelerate is experiencing intermittent issues provisioning resources for new query engine instances in this region. No other regions are impacted.
Affected users: Users provisioning new Accelerate query engines in the eu-west-3 region.
Root cause: Upstream infrastructure provider capacity
Workarounds: None identified

### 2026-09-01 08:59 UTC: monitoring
The capacity problems have subsided. We are monitoring the situation.

### 2026-09-01 09:16 UTC: resolved
This incident has been resolved.

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