# Issue Starting New Query Engines in AP South East

- Provider: [Prisma Data Platform](https://down.guide/prisma)
- Level: confirmed
- Impact: Degraded
- lasted 3h 8m
- started 2025-09-24 07:34 UTC
- Prisma Postgres, Prisma Accelerate
- id: DWN-e1a07e395d
- Official page: https://stspg.io/t7k05377yyg8

## Updates from Prisma Data Platform
### 2025-09-24 07:34 UTC: investigating
Description: We are investigating an issue affecting AP South East in starting new query engines. Active query engines remain operational.
Affected users: AP South East
Root cause: Currently unknown
Workarounds: None identified

### 2025-09-24 07:38 UTC: monitoring
Errors creating query engines have come down; queries continue to execute as expected. We are keeping the status page open while we investigate the root cause and monitor the issue.

### 2025-09-24 10:41 UTC: resolved
This incident has been resolved.
The incident lasted 20 minutes and had minor impact on users in AP South East when creating new query engines.

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