- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Prisma Console, Prisma Accelerate
- Regions
- us, us-east-1
- Down Index
- 36of 100
What to do
Check whether you use Prisma Data Platform Prisma Console, Prisma Accelerate in us, us-east-1. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 27m it lasted.
Anything that failed between 2025-08-28 10:01 UTC and 2025-08-28 11:28 UTC may need a replay.Subscribe to Prisma Data Platform's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=prisma works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Prisma Data Platform 5
- investigating
We're investigating an issue affecting the us-east-1 region. Accelerate experiences issues provisioning resources for new query engine instances. Affected users: Users provisioning new Accelerate query engines in the us-east-1 region. Existing query engines are working as expected
provider
- investigating
We identified that the Accelerate provisioning problems started to affect console.prisma.io and api.prisma.io. Customers are experiencing timeouts when loading console and when issuing requests to prismas management API.
provider
- investigating
We're seeing a drop in incoming request and suspect a network connectivity issue between our edge proxy and the query engines for us-east-1.
provider
- monitoring
Our upstream provider seems to have fixed the network connectivity issues, and we see incoming request return to normal levels. We'll keep monitoring the situation.
provider
- resolved
The network errors have stopped and request levels are back to normal. Query engines are being successfully provisioned in us-east-1 again and console.prisma.io and api.prisma.io are fully operational again.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
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Questions about DWN-f4b76f6f07
Is Prisma Data Platform still down?
No, this incident was resolved 2025-08-28 11:28 UTC. For Prisma Data Platform's live state, see https://down.guide/prisma.
How long did it last?
1h 27m, from 2025-08-28 10:01 UTC to 2025-08-28 11:28 UTC, by the times Prisma Data Platform posted.
What was affected?
Prisma Data Platform named Prisma Console, Prisma Accelerate in us, us-east-1.
What caused it?
Prisma Data Platform hasn't published a root cause. If it does, it shows here.
Where does this come from?
Prisma Data Platform's official status page, https://www.prisma-status.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.