# Accelerate is unable to provision new query engines in us-east-1

- Provider: [Prisma Data Platform](https://down.guide/prisma)
- Level: confirmed
- Impact: Partial outage
- lasted 1h 27m
- started 2025-08-28 10:01 UTC
- Prisma Console, Prisma Accelerate
- us, us-east-1
- id: DWN-f4b76f6f07
- Official page: https://stspg.io/4cgzjq802ywp

## Updates from Prisma Data Platform
### 2025-08-28 10:01 UTC: investigating
We're investigating an issue affecting the us-east-1 region. Accelerate experiences issues provisioning resources for new query engine instances.
Affected users: Users provisioning new Accelerate query engines in the us-east-1 region.
Existing query engines are working as expected

### 2025-08-28 10:07 UTC: investigating
We identified that the Accelerate provisioning problems started to affect console.prisma.io and api.prisma.io. Customers are experiencing timeouts when loading console and when issuing requests to prismas management API.

### 2025-08-28 10:31 UTC: investigating
We're seeing a drop in incoming request and suspect a network connectivity issue between our edge proxy and the query engines for us-east-1.

### 2025-08-28 10:37 UTC: monitoring
Our upstream provider seems to have fixed the network connectivity issues, and we see incoming request return to normal levels.
We'll keep monitoring the situation.

### 2025-08-28 11:28 UTC: resolved
The network errors have stopped and request levels are back to normal. Query engines are being successfully provisioned in us-east-1 again and console.prisma.io and api.prisma.io are fully operational again.

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