# Accelerate degraded performance

- Provider: [Prisma Data Platform](https://down.guide/prisma)
- Level: confirmed
- Impact: Partial outage
- lasted 2h 29m
- started 2025-10-28 16:55 UTC
- Prisma Accelerate
- id: DWN-fce77afa3d
- Official page: https://stspg.io/v9ffnfc0t1gd

## Updates from Prisma Data Platform
### 2025-10-28 16:55 UTC: investigating
Accelerate is experiencing issues while provisioning resources for new query engine instances. We are investigating the source of the issue.

### 2025-10-28 17:44 UTC: investigating
We have identified an incident with an upstream provider. We will continue to monitor the situation and will provide feedback as soon as it becomes available.

### 2025-10-28 18:44 UTC: identified
We're continuing to monitor the situation.

### 2025-10-28 18:56 UTC: monitoring
Upstream provider have identified the issue and implemented mitigations. Services are currently operational as a result.
We're continuing to monitor the situation.

### 2025-10-28 19:24 UTC: resolved
We're continuing to observe nominal traffic through Prisma Accelerate. This incident has been resolved.

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