# Prismic.io is currently experiencing issues with authentication

- Provider: [Prismic](https://down.guide/prismic)
- Level: confirmed
- Impact: Major outage
- lasted 11m
- started 2026-04-22 18:45 UTC
- id: DWN-84177b61a0
- Official page: https://status.prismic.io/incidents/01KPV858K292YEZ28HK2B5YV24

## Updates from Prismic
### 2026-04-22 18:45 UTC: investigating
We are currently investigating an issue affecting authentication. Our team is actively working to identify the root cause and will provide updates as soon as more information becomes available.
Thank you for your patience!

### 2026-04-22 18:53 UTC: identified
We have identified the cause of the issue affecting authentication. An upstream provider we rely on is currently experiencing downtime, which is impacting our services as well.
🔹 Issue: Users may be unable to sign in or authenticate successfully.
🔹 Impact: Authentication-related actions across the platform are unavailable for some users.
We appreciate your patience and will share further updates soon.

### 2026-04-22 18:55 UTC: resolved
The issue affecting an upstream provider has been fully resolved. All systems are now operational.
We apologize for any inconvenience caused and appreciate your patience during this time. If you experience any further issues, please contact \[Support Center\].
🚀 Thank you for your support!

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