# Authentication via SSO and Github

- Provider: [Prismic](https://down.guide/prismic)
- Level: confirmed
- Impact: Partial outage
- lasted 1h 1m
- started 2025-11-07 13:25 UTC
- id: DWN-a080a01a4d
- Official page: https://status.prismic.io/incidents/01K9F7WKQMBBD7P0CSJNE07RVY

## Updates from Prismic
### 2025-11-07 13:25 UTC: investigating
We are currently investigating an issue affecting some users trying to authenticate via SSO and GitHub. Our team is actively working to identify the root cause and will provide updates as soon as more information becomes available.

### 2025-11-07 14:00 UTC: monitoring
A fix has been implemented, and we are currently monitoring the situation to ensure full recovery.
Thank you for your patience!

### 2025-11-07 14:25 UTC: resolved
The issue affecting new users authenticating via SSO and GitHub has now been fully resolved, and all systems are operating normally.
We apologize for any inconvenience caused and appreciate your patience during this time. If you experience any further issues, please contact our Support.
🚀 Thank you for your support!

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