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Prismic

Login Issues with Redirection URL Causing 500 Errors

Degraded Lasted 6h 30m ยท started ยท Prismic's page

Level
confirmed
Worst impact
Degraded
Down Index
22of 100

What to do

  • Check whether your product depends on Prismic. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 6h 30m it lasted.

    Anything that failed between 2025-06-24 09:06 UTC and 2025-06-24 15:36 UTC may need a replay.
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    https://down.guide/feed?provider=prismic works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Prismic 4

  1. identified

    We are currently experiencing an issue affecting the login process. Users attempting to log in are encountering 500 errors due to problems with the redirection URL. You can still login via : http://prismic.io/dashboard/login ๐Ÿ”น **Impact:** Anyone login from a repository ๐Ÿš€ **Next Update Expected:** 20 minutes We appreciate your patience and will share further updates soon.

    provider

  2. identified

    We are currently experiencing an issue affecting the login process. Users attempting to log in are encountering 500 errors due to problems with the redirection URL. You can still login via : [http://prismic.io/dashboard/login](http://prismic.io/dashboard/login "http://prismic.io/dashboard/login") **The fix is being tested internally** ๐Ÿ”น **Impact:** Anyone login from a repository ๐Ÿš€ **Next Update Expected:** 20 minutes We appreciate your patience and will share further updates soon.

    provider

  3. monitoring

    A fix has been implemented, and we are currently monitoring the situation to ensure full recovery. Thank you for your patience!

    provider

  4. resolved

    The issue affecting the authentication with redirection has been fully resolved. All systems are now operational. We apologize for any inconvenience caused and appreciate your patience during this time. If you experience any further issues. ๐Ÿš€ **Thank you for your support!**

    provider

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Corrections

None so far.

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Questions about DWN-beaea788b2

Is Prismic still down?

No, this incident was resolved 2025-06-24 15:36 UTC. For Prismic's live state, see https://down.guide/prismic.

How long did it last?

6h 30m, from 2025-06-24 09:06 UTC to 2025-06-24 15:36 UTC, by the times Prismic posted.

What caused it?

Prismic hasn't published a root cause. If it does, it shows here.

Where does this come from?

Prismic's official status page, https://status.prismic.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.