Increased Errors on Content API

What to do

• Check whether your product depends on Prismic. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 58m it lasted.

  Anything that failed between 2025-10-20 12:49 UTC and 2025-10-20 13:46 UTC may need a replay.

• Subscribe to Prismic's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=prismic works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Prismic 3

1. investigatingOct 20, 2025, 12:49 PM UTC

   We are currently observing an **increase in error rates** affecting our **Content API**. Some requests may fail or experience delays. The issue originates from an ongoing incident with our **cloud provider**, which is impacting several of our services. Our team is actively monitoring the situation and working to mitigate the impact while the provider works toward a resolution.

   provider

2. monitoringOct 20, 2025, 1:28 PM UTC

   We have **applied changes to our infrastructure** that have **mitigated the issue** affecting the **Content API**. Error rates have **dropped significantly**, and most operations are now **functioning normally**. Our team continues to **monitor system behavior** to ensure full stability before marking the incident as resolved.

   provider

3. resolvedOct 20, 2025, 1:46 PM UTC

   The issue affecting Content API has been fully resolved. All systems are now operational. We apologize for any inconvenience caused and appreciate your patience during this time. If you experience any further issues, please contact [Support Contact]. 🚀 **Thank you for your support!**

   provider

Corrections

None so far.

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