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down.guideby Sazabi
Customer.io

Customer.io status history

51 incidents over the last year, newest first; 99.99% uptime (90 days), 99.99% uptime (12 months). History from before down.guide started reading the page is imported from Customer.io's own archive.

Month

2026-11

1 incident

  1. Customer.ioPartial outage
    Customers are Unable to add new Email Sending Domains

    Customer.io says customers were unable to add new email sending domains. The provider identified the issue, and the incident is now resolved as of 2026-11-07 00:24 UTC.

    lasted 31mManagement Interface
Month

2026-10

1 incident

  1. Customer.ioDegraded
    Customer.io UI is currently unavailable for some customers
    lasted 25mManagement Interface
Month

2026-09

3 incidents

  1. Customer.ioDegraded
    Some US customers may experience delays in message sending
    lasted 27mMessage Sendingus
  2. Customer.ioOperational
    Reduced Deliverability to Microsoft-Hosted Email Addresses
    lasted 1h 19mMessage Sending
  3. Customer.ioDegraded
    Investigating issues with the Agent
    lasted 5m
Month

2026-08

2 incidents

  1. Customer.ioOperational
    Customer.io UI is inaccessible
    lasted 26mManagement Interface
  2. Customer.ioDegraded
    Delays in processing and UI inaccessible for some customers in the US datacentre
    lasted 33mData Processing, Management Interfaceus
Month

2026-07

8 incidents

  1. Customer.ioPartial outage
    Issues accessing EU accounts
    lasted 15mManagement Interfaceeu
  2. Customer.ioDegraded
    Some EU users are experiencing delays in processing
    lasted 1h 37mData Processing, Management Interfaceeu
  3. Customer.ioDegraded
    Some customers are experiencing data processing and message-sending delays
    lasted 1h 23mData Processing, Message Sendingus
  4. Customer.ioPartial outage
    Delays in message sending
    lasted 40mMessage Sendingeu, us
  5. Customer.ioDegraded
    Some customers are experiencing data processing delays
    lasted 2h 26mData Processingeu
  6. Customer.ioOperational
    Delays processing send events in some environments
    lasted 41mMessage Sending
  7. Customer.ioDegraded
    User Interface is currently unavailable for some users in EU. Data processing delays
    lasted 2h 3mData Processing, Management Interfaceeu
  8. Customer.ioDegraded
    User Interface is currently unavailable, data processing delays
    lasted 25mData Processing, Management Interface
Month

2026-06

9 incidents

  1. Customer.ioDegraded
    Some customers are currently unable to access the account Billing page in our UI
    lasted 28mManagement Interface
  2. Customer.ioPartial outage
    Investigating Connectivity Issues
    lasted 2h 42m
  3. Customer.ioDegraded
    Delays in processing requests
    lasted 32mData Processing, Message Sendingeu, us
  4. Customer.ioOperational
    AI Agent and LLM Campaign Actions Disruption
    lasted 1h 7m
  5. Customer.ioDegraded
    Some customers seeing delays setting up Pipelines in new EU workspaces
    lasted 1h 4mManagement Interfaceeu
  6. Customer.ioDegraded
    Salesforce and Hubspot syncs might be delayed for some EU customers
    lasted 1h 25mData Processingeu
  7. Customer.ioDegraded
    Customer.io UI is currently inaccessible
    lasted 8mManagement Interface
  8. Customer.ioPartial outage
    UI inaccessible
    lasted 1h 39mManagement Interface
  9. Customer.ioDegraded
    Reverse ETL Syncs not being run for some EU Customers
    lasted 31mData Processingeu
Month

2026-05

3 incidents

  1. Customer.ioDegraded
    Some customers are seeing broadcast delivery delays (emails, push notifications, and webhooks)
    lasted 42mMessage Sending
  2. Customer.ioDegraded
    Customers in the EU region may experience delays in message sending
    lasted 43mMessage Sendingeu
  3. Customer.ioDegraded
    Some customers in our EU region may experience errors and delays
    lasted 26mData Collection, Data Processing, Management Interfaceeu
Month

2026-04

7 incidents

  1. Customer.ioPartial outage
    Delay in Salesforce & Hubspot data-in integrations
    lasted 14mData Processingus
  2. Customer.ioDegraded
    Customer.io UI is currently unavailable for some customers
    lasted 10mManagement Interface
  3. Customer.ioOperational
    Some customers in our EU region may experience errors and delays
    lasted 9mData Collection, Data Processing, Management Interfaceeu
  4. Customer.ioOperational
    Customer.io UI currently experiencing issues
    lasted 0m
  5. Customer.ioOperational
    Unable to create event-driven campaigns
    lasted 0m
  6. Customer.ioPartial outage
    Integration Destinations UI Disruption
    lasted 5mManagement Interfaceeu, us
  7. Customer.ioDegraded
    EU Region API Processing Delays
    lasted 4h 7mData Processingeu
Month

2026-03

3 incidents

  1. Customer.ioOperational
    Some customers in our EU region may experience errors and delays
    lasted 0meu
  2. Customer.ioOperational
    UI Errors Identified
    lasted 0mManagement Interface
  3. Customer.ioDegraded
    Domain Verification Currently Unavailable
    lasted 25mManagement Interface
Month

2026-02

3 incidents

  1. Customer.ioDegraded
    Some customers in our US region may experience errors and delays
    lasted 31mData Processing, Message Sendingus
  2. Customer.ioDegraded
    Some customers in our EU region may experience errors and delays
    lasted 8mData Processing, Message Sendingeu
  3. Customer.ioOperational
    Reverse ETL syncs may experience delays in US
    lasted 21mus
Month

2026-01

3 incidents

  1. Customer.ioDegraded
    Some customers are experiencing delays with message sending
    lasted 29mMessage Sending
  2. Customer.ioOperational
    Issue with downloading exports from our App API
    lasted 11m
  3. Customer.ioOperational
    Delays with Salesforce Syncs
    lasted 0mData Processing
Month

2025-12

4 incidents

  1. Customer.ioDegraded
    Customers may be impacted by data delays
    lasted 1h 31mData Processingus
  2. Customer.ioDegraded
    Some customers are experiencing issues with saving their content
    lasted 18mManagement Interface
  3. Customer.ioDegraded
    Intermittent issues loading the in-app message editor.
    lasted 41mManagement Interface
  4. Customer.ioDegraded
    Customers may be impacted by data delays
    lasted 2h 6mData Processing, Message Sending
Month

2025-11

4 incidents

  1. Customer.ioDegraded
    Trouble loading User Interface in some workspace
    lasted 55mManagement Interface
  2. Customer.ioDegraded
    US infrastructure delays with a subset of deliveries sending
    lasted 37mMessage Sendingus
  3. Customer.ioDegraded
    Forms submissions experiencing intermittent delays
    lasted 1h 23mData Processingeu, us
  4. Customer.ioDegraded
    Legacy in-app editing, delays receiving in-app messages and Journeys domain verification with Cloudflare
    lasted 2h 23mManagement Interface
More

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