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Hightouch

Hightouch status history

29 incidents over the last year, newest first; 99.99% uptime (90 days), 99.99% uptime (12 months). History from before down.guide started reading the page is imported from Hightouch's own archive.

Month

2026-11

1 incident

  1. HightouchOperational
    Processing delay for subset of Events
    lasted 0mus, us-east-1
Month

2026-09

5 incidents

  1. HightouchDegraded
    Slow Application Loading and Intermittent UI Errors
    lasted 1h 9mReverse ETL, Customer Studio, Intelligence
  2. HightouchOperational
    Hightouch sync run delays
    lasted 0mus, us-east4
  3. HightouchDegraded
    Slow Application Loading and Intermittent UI Errors
    lasted 1h 26mReverse ETL, Customer Studio, Intelligence
  4. HightouchOperational
    Elevated sync errors
    lasted 0m
  5. HightouchDegraded
    Elevated Sync Errors
    lasted 53mAWS ap-south-1 (Mumbai), AWS eu-west-1 (Ireland), AWS us-east-1 (N. Virginia) +3ap-south-1, apac, eu, eu-west-1
Month

2026-08

4 incidents

  1. HightouchPartial outage
    App Errors
    lasted 1h 13mReverse ETL, Customer Studio, Intelligence
  2. HightouchDegraded
    Hightouch app rendering issues
    lasted 31mReverse ETL, Customer Studio, Intelligence
  3. HightouchDegraded
    Processing delay for subset of syncs
    lasted 2h 12mAWS ap-south-1 (Mumbai), AWS eu-west-1 (Ireland), AWS us-east-1 (N. Virginia) +3ap-south-1, apac, eu, eu-west-1
  4. HightouchOperational
    Processing delay and duplicate delivery for subset of Events
    lasted 0mEvent syncing (US), Real-time Personalization (US)us, us-east-1
Month

2026-07

1 incident

  1. HightouchDegraded
    Meta Sync Processing Delay
    lasted 40mDestinations
Month

2026-06

1 incident

  1. HightouchPartial outage
    Google Sign-On Failures
    lasted 47mReverse ETL, Customer Studio, Intelligence
Month

2026-05

3 incidents

  1. HightouchPartial outage
    Degraded functionality in AWS us-east-1
    lasted 1h 14mEvent ingestion (US), Event syncing (US), Real-time Personalization (US)us, us-east-1
  2. HightouchOperational
    Processing delay for subset of Match Booster syncs
    lasted 0m
  3. HightouchOperational
    Processing delay for Event Sources using tunnels
    lasted 0m
Month

2026-04

1 incident

  1. HightouchDegraded
    Processing delay for subset of Events
    lasted 2h 2mEvent syncing (US), Event syncing (EU)eu, us, us-east-1
Month

2026-03

2 incidents

  1. HightouchOperational
    Hightouch sync run delays
    lasted 0m
  2. HightouchDegraded
    Hightouch app errors in GCP europe-west1 workspaces
    lasted 22mGCP europe-west1 (Belgium)eu, europe-west1
Month

2026-02

1 incident

  1. HightouchOperational
    Subset of events delayed
    lasted 0m
Month

2026-01

1 incident

  1. HightouchOperational
    Customer Studio journeys - “Journey execution blocked” errors
    lasted 0m
Month

2025-12

2 incidents

  1. HightouchPartial outage
    Some syncs failing to initiate
    lasted 34mAWS ap-south-1 (Mumbai), AWS eu-west-1 (Ireland), AWS us-east-1 (N. Virginia) +3ap-south-1, apac, eu, eu-west-1
  2. HightouchOperational
    Audience access issue impacting subset of customers
    lasted 0m
Month

2025-10

7 incidents

  1. HightouchDegraded
    Azure Front Door - Connectivity issues
    lasted 2h 48mSources
  2. HightouchDegraded
    Column order not respected in subset of syncs
    lasted 4h 40mDestinations
  3. HightouchDegraded
    Upstream AWS outage continuing to impact some Hightouch services intermittently
    lasted 12h 21mAWS ap-south-1 (Mumbai), Sources, AWS eu-west-1 (Ireland) +6ap-south-1, apac, eu, eu-west-1
  4. HightouchPartial outage
    Upstream AWS outage impacting some Hightouch services
    lasted 2h 44mAWS ap-south-1 (Mumbai), Customer API, AWS eu-west-1 (Ireland) +12ap-south-1, apac, eu, eu-west-1
  5. HightouchPartial outage
    Databricks Syncs Failing
    lasted 53mSources
  6. HightouchPartial outage
    Subset of syncs failing
    lasted 35mDestinations
  7. HightouchDegraded
    Delay in subset of Events syncs
    lasted 12mEvent syncing (US), Event syncing (EU)eu, us
More

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