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Retell AI

Retell AI status history

30 incidents over the last year, newest first; 99.99% uptime (90 days), 99.99% uptime (12 months). History from before down.guide started reading the page is imported from Retell AI's own archive.

Month

2026-10

1 incident

  1. Retell AIOperational
    Speech-to-speech calls failing due to a provider permission issue
    lasted 0m
Month

2026-09

2 incidents

  1. Retell AIPartial outage
    Call service disruption
    lasted 0mWeb Call, Phone Call
  2. Retell AIPartial outage
    Web Calls and Phone Calls Disruption
    lasted 1h 9mWeb Call, Phone Call
Month

2026-08

1 incident

  1. Retell AIDegraded
    Some inbound calls failing to connect
    lasted 26mPhone Call
Month

2026-07

3 incidents

  1. Retell AIPartial outage
    Inbound calling not connecting
    lasted 1h 42mPhone Call
  2. Retell AIOperational
    Batch calls failing
    lasted 50m
  3. Retell AIOperational
    TTS provider 11labs v3 model is down
    lasted 1h 8m
Month

2026-06

3 incidents

  1. Retell AIPartial outage
    partial outage affecting incoming and ongoing call connections
    lasted 1h 34mPhone Call
  2. Retell AIDegraded
    Chats and calls unavailable for GPT-4o and 4o-mini
    lasted 2h 4mWeb Call, SMS chat, Phone Call +1
  3. Retell AIDegraded
    Platform voice Grace and Nico not working
    lasted 9h 14mWeb Call, Phone Call
Month

2026-05

3 incidents

  1. Retell AIDegraded
    Certain calls are not being picked up in time
    lasted 1h 30mWeb Call, Phone Call
  2. Retell AIPartial outage
    Call/chat history, analytics and QA dashboard down
    lasted 30mAlerting, Analytics, Dashboard +1
  3. Retell AIPartial outage
    Agent reading and publishing broken
    lasted 0m
Month

2026-04

1 incident

  1. Retell AIDegraded
    KB Retrieval and QA Failure
    lasted 28mQA, Knowledge Base
Month

2026-03

4 incidents

  1. Retell AIDegraded
    Batch calls not sent
    lasted 40mPhone Call
  2. Retell AIDegraded
    Custom LLM calls failing to start
    lasted 15mWeb Call, Phone Call
  3. Retell AIOperational
    MiniMax TTS issue
    lasted 0mWeb Call, Phone Call
  4. Retell AIOperational
    Small portion of community voice not working
    lasted 0m
Month

2026-02

2 incidents

  1. Retell AIDegraded
    Telynx - SIP Trunking Service Degradation
    lasted 2h 17mPhone Call
  2. Retell AIPartial outage
    Calls failing to start and concurrency stuck
    lasted 6mPhone Call
Month

2026-01

3 incidents

  1. Retell AIDegraded
    Scheduled batch calls not running
    lasted 0m
  2. Retell AIPartial outage
    Multilingual transcription issues
    lasted 11mWeb Call, Phone Call
  3. Retell AIPartial outage
    Outbound Calling Service Degradation
    lasted 1h 56mPhone Call
Month

2025-12

3 incidents

  1. Retell AIPartial outage
    ASR configuration bug
    lasted 45m
  2. Retell AIPartial outage
    Call and API failures due to Stripe outage
    lasted 31mAPI, Web Call, Phone Call
  3. Retell AIOperational
    Transcription error for non English traffic
    lasted 0m
Month

2025-11

1 incident

  1. Retell AIDegraded
    Telnyx calls encountering telephony provider permission denied
    lasted 4mPhone Call
Month

2025-10

3 incidents

  1. Retell AIOperational
    Intermittent Call Connection Failures
    lasted 0mPhone Call
  2. Retell AIDegraded
    AWS outage causing some login issues, and history and analytics issue. Calls are NOT impacted.
    lasted 5h 40mDashboard
  3. Retell AIOperational
    Connection issues with calls
    lasted 0mWeb Call, Phone Call
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