# US2 Customers may be experiencing latency issues with or unable to utilize the Channels WebSocket and REST API

- Provider: [Pusher](https://down.guide/pusher)
- Level: confirmed
- Impact: Degraded
- lasted 49m
- started 2023-12-01 20:31 UTC
- Channels REST API, Channels WebSocket client API
- id: DWN-0aad4672fb
- Official page: https://stspg.io/f0jd8v5kh2s3

## Updates from Pusher
### 2023-12-01 20:31 UTC: investigating
We are currently investigating an issue in US2 where some clients may be experiencing latency issues or unable to utilize the Channels WebSocket and REST API.

### 2023-12-01 20:46 UTC: identified
The team has identified the cause of the latency and are actively working to resolve the high latency issues.

### 2023-12-01 20:53 UTC: monitoring
The fix has been implemented and latency has improved.

### 2023-12-01 21:20 UTC: resolved
This incident has been resolved.

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