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Pusher

Intermittent failures establishing socket connections on our US2 cluster for some customers

Degraded Lasted 3h 18m · started · Pusher's page

Level
confirmed
Worst impact
Degraded
Components
Channels WebSocket client API

What to do

  • Check whether you use Pusher Channels WebSocket client API. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 3h 18m it lasted.

    Anything that failed between 2025-08-03 01:55 UTC and 2025-08-03 05:12 UTC may need a replay.
  • Subscribe to Pusher's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=pusher works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Pusher 2

  1. investigating

    We are currently investigating this issue.

    provider

  2. resolved

    This incident has been resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-0d63d1ee3b

Is Pusher still down?

No, this incident was resolved 2025-08-03 05:12 UTC. For Pusher's live state, see https://down.guide/pusher.

How long did it last?

3h 18m, from 2025-08-03 01:55 UTC to 2025-08-03 05:12 UTC, by the times Pusher posted.

What was affected?

Pusher named Channels WebSocket client API.

What caused it?

Pusher hasn't published a root cause. If it does, it shows here.

Where does this come from?

Pusher's official status page, https://status.pusher.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.