# Higher latency on our AP1 cluster for some customers

- Provider: [Pusher](https://down.guide/pusher)
- Level: confirmed
- Impact: Degraded
- lasted 1d 10h
- started 2025-09-19 21:15 UTC
- Channels WebSocket client API, Channels presence channels, Channels Webhooks
- id: DWN-2473d39643
- Official page: https://stspg.io/7p71ldc2pzzn

## Updates from Pusher
### 2025-09-19 21:15 UTC: identified
The issue has been identified and a fix is being implemented.

### 2025-09-20 09:57 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2025-09-21 07:54 UTC: resolved
This incident has been resolved.

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