# High Latency in US2 on Channels WebSocket Client API

- Provider: [Pusher](https://down.guide/pusher)
- Level: confirmed
- Impact: Degraded
- lasted 9h 40m
- started 2024-04-05 11:18 UTC
- Channels WebSocket client API
- id: DWN-51fbc217e2
- Official page: https://stspg.io/p8zg3bnnf75v

## Updates from Pusher
### 2024-04-05 11:18 UTC: investigating
Customers are seeing high latency on the US2 cluster (WebSockets). The team is working on it.

### 2024-04-05 12:09 UTC: identified
The issue has been identified and a fix is being implemented.

### 2024-04-05 13:41 UTC: identified
We are continuing to work on a fix for this issue.

### 2024-04-05 14:45 UTC: identified
We are continuing to work on a fix for this issue. Impact is greatly reduced now. Customers are seeing lower latencies.

### 2024-04-05 16:59 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2024-04-05 20:58 UTC: resolved
This incident has been resolved.

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